Last updated: September 9, 2026
Platform access
TikDrop currently does not charge a recurring platform subscription. Product, shipping and fulfillment charges may apply when an order is submitted.
Order cancellation
Contact our team immediately if you need to cancel a submitted order. Cancellation is only available before fulfillment processing begins. Once an order has entered processing or shipped, it cannot ordinarily be cancelled.
Damaged, defective or incorrect items
Report a damaged, defective or incorrect item promptly through our contact page with the order number and supporting photos or video. Eligibility is assessed using the supplier and carrier records available for the order. Approved claims may result in a replacement, credit or refund of the affected product cost.
Delivery and customer returns
Sellers are responsible for publishing a customer-facing returns policy that complies with applicable law and the rules of their sales channel. Change-of-mind returns, return shipping costs and local consumer rights may vary by market and product.
How to request help
Submit order and refund questions through our contact page. The exact reporting window and return address, where applicable, will be confirmed for the specific supplier and destination.